Refund policy

At Laqta EG, we are committed to delivering products that meet the highest standards of quality and presentation. Please review our return and refund terms carefully before placing your order.

Refund Policy

As part of our commitment to maintaining product integrity and fair-use standards, refunds are not offered for standard returns or change-of-mind purchases.

However, in the rare event that your item arrives:

  • faulty or defective
  • damaged during transit
  • incomplete
  • different from what was ordered

we will gladly arrange a full refund after verification.

To ensure a smooth resolution, please contact us promptly upon delivery with your order number and clear photos of the issue.

Damaged, Faulty, or Incorrect Items Only

We kindly ask that you inspect your order as soon as it arrives.

If your item is found to be defective, damaged, missing components, or incorrect, please contact us immediately at support@laqtaeg.com.

After review and confirmation, we will provide the most appropriate resolution, including a full refund or replacement where applicable.

Non-Returnable Items

For hygiene, customization, and safety reasons, certain items are not eligible for return, including:

  • personalized or made-to-order products
  • beauty and personal care items
  • perishable goods
  • clearance or sale items
  • gift cards
  • hazardous materials or flammable goods

If you need clarification before purchasing, our support team will be happy to assist.

Exchanges

For exchange requests, the fastest option is to complete the approved return process and place a new order for the desired item.

This allows us to ensure the quickest possible fulfillment.

European Union 14-Day Cooling-Off Right

For orders delivered within the European Union, customers retain the legal right to cancel or return their order within 14 days of delivery, for any reason and without justification.

Returned items must remain:

  • unused
  • unworn
  • with original tags
  • in original packaging
  • accompanied by proof of purchase

Where applicable, refunds will be issued in full compliance with EU consumer protection regulations.

Refund Timing

For approved cases involving faulty, damaged, incorrect items, or valid EU cancellations, refunds are issued to the original payment method within 10 business days following approval.

Please note that processing times may vary depending on your payment provider.

If your refund has not appeared after 15 business days, please contact support@laqtaeg.com for assistance.